Find answers to common questions about our products, ordering process, shipping, and more.
Newrise specializes in disposable medical and healthcare supplies, including commode liners, polyester filling blankets, patient transfer sheets, medical face masks, emergency thermal blankets, washable underpads, nursing care pads, and infection control products. All items are manufactured in our 40,000㎡ facility with strict quality control.
Our products carry ISO 13485 (medical device quality management), CE marking (European conformity), FDA registration (US market), SGS testing reports, and REACH compliance. Certificates and test reports are available upon request.
Yes. All our products are manufactured in a Class 100,000 cleanroom environment and meet international medical device standards. They are designed for use in hospitals, clinics, nursing homes, home care, and emergency settings.
Yes, we provide free samples for quality evaluation. You only need to cover the shipping cost. Contact our sales team with your specific product requirements, and we'll arrange samples within 3–5 business days.
The shelf life varies by product type. Generally, our disposable medical products have a shelf life of 2–5 years when stored in appropriate conditions (cool, dry, away from direct sunlight). Specific shelf life information is indicated on each product's packaging and specification sheet.
MOQ varies by product. For most standard items, the MOQ starts from 5,000–10,000 pieces. For customized or OEM products, the MOQ may be higher. Contact us with your specific needs, and we'll provide a tailored quotation.
Standard products: 15–25 working days after order confirmation. Customized/OEM orders: 25–40 working days depending on complexity and quantity. We maintain stock for popular items to enable faster delivery. Exact lead times will be confirmed in your proforma invoice.
Yes, OEM and ODM services are one of our core strengths. We offer custom packaging, private labeling, product specification adjustments, and tailored product development. Our R&D team works closely with clients to bring their ideas to market.
Absolutely. We provide full custom packaging solutions including branded polybags, boxes, cartons, and labels. Simply share your artwork or design requirements, and our design team will assist with layout and proofing before production begins.
We accept T/T (bank transfer), L/C at sight, and Western Union for smaller orders. Standard terms are 30% deposit with order confirmation and 70% balance before shipment. Flexible terms are available for long-term partners and established customers.
We offer ocean freight (most economical for large orders), air freight (faster delivery), and express courier (DHL, FedEx, UPS for samples and small orders). Our logistics team helps you choose the most cost-effective option based on your location and urgency.
Yes. We regularly export to Europe, the USA, the Middle East, Japan, and over 50 countries worldwide. Our products comply with CE and FDA requirements for these markets, and we handle all necessary export documentation.
Yes. We provide complete shipping documents including commercial invoice, packing list, bill of lading / airway bill, certificate of origin, and any other documents required by your customs authority. We also support FOB, CIF, and DDP trade terms.
If products arrive damaged or do not meet the agreed specifications, we offer replacement or refund. Please notify us within 7 days of receiving the goods with photos and relevant documentation. We will investigate and resolve the issue promptly. For quality-related claims, our dedicated team will work with you to find the best solution.
Contact your assigned sales representative or email us at info@cznewrise.com with the following: order number, product name and batch number, photos or video of the issue, and a brief description of the problem. Our quality team will respond within 24 hours and provide a resolution plan.